Return and Refund Policy

Return and Refund Policy

Cancellation

For in-stock products, we accept order cancellation before the product is shipped or produced. For pre-order products, we accept order cancellation before the product is shipped or production begins, subject to Mammotion’s instruction regarding specific pre-order products on the Mammotion Store.

If the order is cancelled within 24 hours of placing the order, no fees will be charged.

If the order is cancelled after 24 hours of placing the order and the order has not been shipped out, please note that we will charge a transaction fee for the refund (3.8% for credit card users, 2.99% for PayPal users, 3.8% for Klarna users).

We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept product returns. Users have the right to request a return within 30 calendar days without providing reasons after product delivery, subject to the following return conditions.

Return conditions:

Users can apply for a free return if the product is unopened, unactivated, or unused, and the packaging and accessories are intact within thirty (30) days of the valid proof of purchase, original receipt or invoice or delivery date (if the delivery date is later than the purchase date).

Users can contact the Mammotion after-sales service team  at sales-eu@mammotion.com to request a return and refund service if the product has a manufacturing defect or a problem caused by Mammotion within thirty days of purchase. We will bear the return shipping costs.

Please note that if users request a refund, we will charge a transaction fee (3.8% for credit card users, 2.99% for PayPal users, 3.8% for Klarna users ).

Return Process

Please kindly contact our customer service team at sales-eu@mammotion.com  or using the contact channels provided on the Mammotion Store to apply for return. Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components and accessories are included in the original package.

Refunds (if applicable)

After you have returned the product to our warehouse and provided us the shipping information, we will issue a refund within 5 business days. You will be notified by email when your order is refunded.

Late or missing refunds (if applicable)

If you have not received a refund after 5 business days, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at sales-eu@mammotion.com.